Shipping policy
Important Information
Order cut-off time: 3:00 p.m. (EST)
Processing time: 1–3 business days (Monday–Friday)
Tracked delivery within the United States: typically 7–15 business days from dispatch
Shipping cost: Free of charge within the United States
Shipping & Fulfilment
Orders are managed by Tchuenteu Ecommerce Business LLC (AKLEVA), based in Albuquerque, New Mexico, United States.
Orders are fulfilled and dispatched by our trusted supply partners.
Delivery Times
Processing time: 1–3 business days (Monday–Friday)
Tracked delivery within the United States: usually 7–15 business days from dispatch (Delivery times may vary depending on route and carrier. Tracking information is provided once your order ships.)
Taxes & Duties
All prices are listed in USD. Applicable sales tax, if any, will be calculated and displayed at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can track your order directly via our tracking page.
Shipping Costs
Delivery is free of charge throughout the United States.
Enjoy a hassle-free shopping experience with no hidden costs.
Delays in Delivery
We strive to deliver on time, but delays may occur due to factors beyond our control (e.g. weather conditions, customs clearance, or peak periods).
If your order is delayed, please allow an additional 3 business days before contacting customer service.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@akleva.com.
Please ensure your request is made before your order has been processed or dispatched.
Defective or Damaged Items
If you receive a damaged or incorrect item, please contact us within 24 hours of receipt at support@akleva.com.
Include your order number, a brief description of the issue, and photos of the item.
We'll resolve the issue promptly and arrange a replacement or refund as needed.
Failed Delivery or Address Issues
If a parcel is returned to us due to an incorrect address or unclaimed delivery, we will refund the product price minus outbound shipping and any return-to-sender fees charged by the carrier. Re-shipping is available on request at cost.
Information about the company
Website name: AKLEVA
Company name: Tchuenteu Ecommerce Business LLC
Address: 1209 Mountain Rd PL NE STE R, Albuquerque, NM 87110, United States
Email: support@akleva.com
Customer service: Our customer service is available Monday to Friday, 9:00 a.m. to 6:00 p.m. (EST)
Response time: Customer service will respond within 24 hours on business days.
Last updated date: 20-06-2026